You will learn how to perform a process assessment and how to analyze the results to provide a clear determination of process capability. You will also learn how these results can be used for process improvement, measuring the achievement of current or projected business goals, benchmarking, consistent reporting and organizational compliance ultimately driving value to the business.
An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the COBIT® 5 Assessor certification exam as well as providing valuable conceptual knowledge that can be applied in the workplace.
Senior IT Management, IT Auditors, IT Managers, IT Quality Professionals, IT Process Owners & Process Managers
Following completion of the COBIT® 5 Assessor course and examination, you will understand:
How to perform a process capability assessment using the Assessor Guide: using COBIT® 5.
How to apply the Process Assessment Model (the PAM) in performing a process capability assessment. Specifically:
To use the Process Reference Model, in particular to be able to use the 37 processes outlined in the PRM.
To apply and analyse the measurement model in assessing process capability levels.
To apply and analyse the capability dimension using generic criteria outlined in the PAM.
How to identify and assess the roles and responsibilities in the process capability assessment process.
How to perform and assess the 7 steps outlined in the Assessor Guide. Specifically:
Initiate a process assessment
Scope an assessment, using the tools provided and the PAM for the selection of the appropriate processes
Plan & Brief the teams
Collect & Validate the data
Do a process attribute rating
Report the findings of the assessment.
How to use the self-assessment guide